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- The Professional
- The Graduate
- The Diplomat
- The Ambassador
- The World Class Customer Service™
- Press for Success


"We are prone to judge success by the index of our salaries or the size of our automobiles rather than by the quality of our service and relationship to mankind."
- Martin Luther King Jr.


Competition within the business marketplace has never been greater. Time and time again we keep hearing the phrase that "customer service is the single most important factor in any business." Every person within that organization, from the door man to the president of the corporation is critical to insure success. All have influence within their corporate culture. Only those organizations that understand this and set up their culture with these sensitivities in mind will realize years of continued success.

In the Customer Service Savvy seminar you'll learn:

- Customer Service equals customer satisfaction
- Cultural and customs - Are they really important?
- Generating Customer Loyalty
- Developing Trust
- Three Keys to keeping customer loyalty
- Manners do matter - element of respect
- Developing trust
- Character and follow through
- Returning calls and appropriate follow up to customer request
- Body language - silent language
- First Impression/Your Presence
- The handshake/eye contact/voice
- Culture spatial sensitivities
- Telephone Skills - projecting a positive tone
- Asking open ended questions
- Over Coming Objections/ Negotiation Skills/Win Win Concept
- Outside the Office
- The power lunch/when to discuss business
- You represent your company - The Diplomat

These classes have been so successful for the hotel and retail industries that we can incorporate subjects unique to your organization. We have a corporate profile questionnaire that we wish to review with you before providing an organization with this training as we like to custom develop the curriculum to assist in real life situations that your company has experienced.

We are pleased to be able to offer these classes on site for your company.
Please contact our offices today to set up a meeting and schedule.

Register Today !

Contact Information
Diane Diehl Company
Office: 949-300-9432
- Diane Diehl
Diane Diehl Company

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