Certified Protocol Etiquette Consultants
- Diane Diehl
- Lisa Gaché
- Lucia de Garcia
- Diana Olson
President & Founder
Ms. Diehl is recognized as the Miss Manners of
International etiquette and protocol. Director
and founder of Diane Diehl Company, a California
based protocol consulting and training enterprise,
Diane is one of a small handful of certified protocol
and etiquette experts originally trained in the
One word best describes Diane Diehl - visionary
she was the first
company to offer
training for children, business and social etiquette
as well as international protocol. She integrated
into her business programs the international component – knowledge
she gained from working with military attaches and
chiefs of protocol. Most etiquette and training
organizations today have followed her lead.
Diane Diehl Company was also the first to
develop a network for referrals - International Society
of Protocol Consultants™ for other etiquette consultants
and trainers. No referral fees, no membership fees - only a dedication
to servicing that client!
She also was the first to provide scholarships from the Marjabelle
Young Stewart & Grace B. Kyle Scholarship Fund.
Anyone who has an interest in being an etiquette trainer should
be able to do so, regardless of ability to pay.
A graduate of Chicago’s Lake Forest College and daughter
of a top ranking military officer attached to diplomatic posts
and Washington’s Pentagon, Diane’s childhood was spent
immersed in protocol issues surrounded by social affairs and state
functions governed by generations of military and political etiquette.
In the 1980’s Diane was uniquely trained by Sondra Snowdon
of Snowdon International and co-founded the International
Protocol Officers Association™ – whose mission
was to bridge protocol training from the governmental sector to
Later that decade Diane further received her Business Etiquette certification
in Washington D.C.
She also studied under Professor Hester Beall Provensen, Communication
Consultant to Members of Congress, the Administration, and Diplomatic
Corps. She received intensive cross-cultural training from the
Institute of Cross-Cultural Training.
Diane went on to develop children’s programs through her
association with Marjabelle Young Stewart, author of over twenty
books on etiquette and protocol. Marjabelle Young Stewart and Grace
B. Kyle (Diane’s mother) in the 1950’s taught charm
classes together in the Washington D.C. area and they were trained
by Mrs. Gladstone Williams, the authority on all etiquette and
protocol at that time in the Washington.
In 1989 she was selected as West Coast Representative for the
Marjabelle Young Stewart Enterprises Children’ Programs,
most well-known since the 1960’s White Gloves and Party
Manners. These programs are presented at the United Nations
International School and in White House circles as well as over
800 cities throughout the United States and Europe.
Marjabelle Young Stewart was the etiquette icon of our modern era for no other
authority has written as many books for children and adults as Ms. Stewart.
Diane Diehl Company is honored to continue her legacy.
The last ten years Diane Diehl has been affiliated with a major international
airline where she visits many international destinations with the purpose to
continue her own ongoing original research into the international
customs and protocols of a particular country. During these last few years
she has lived with her family in Albania, Macedonia, Jordan, and London, England.
Currently, Diane Diehl along with her Director of Children’s Programs,
Lisa Gache have formed a new venture entitled, Beverly Hills Manners™ which
will provide ongoing training programs for children and adults. In 2006 Diane
completed her much acclaimed World Class Customer Service Program™ for
the hotel industry and looks forward to promoting this exclusive and unique
program worldwide. They will be launching a series of etiquette books, brand
products for entertaining, videos, television series, as well as teaming up
with fashion designers to provide respectful and chic fashion styles for young
Diane Diehl and her classes have been featured in various news
publications, radio and television shows. She was a contributing
author to World-Insight, a Perspective on International Relations,
published by Worldport Los Angeles.
Please visit our media section to view the extensive news coverage from Town & Country
to the London Times, Newsweek, Time Magazine and many more.
Diane Diehl’s e-books entitled, International Protocols
of Japan, Korea, China, France and Germany, and International
Dining and Gift-Giving Customs can
be obtained through her website's bookstore.
Director of Children's Program
After years working in both the entertainment
and service industries, Lisa sought to create a one-stop
destination for a variety of personal needs and founded FeatherSmoothers
Concierge Services, Inc. in the fall of 1999. Drawing upon
her contacts in the entertainment industry, she successfully
built a clientele which included entertainers and their representatives,
investment bankers, Internet executives, and other professionals.
Simultaneously, she cultivated important vendor relationships
with proprietors of diverse businesses, along with creating
a database of well over 2000 entries. FeatherSmoothers was
acknowledged by The Hollywood Reporter and by MTV as a resource
for the entertainment industry.
In 2001, following the birth of her first child,
Lisa recognized the need for a concierge service devoted solely
to helping parents with babies and young children. She opened her
new division, FeatherSmoothers Baby, with the same intention to
provide parents with an all encompassing, convenient service to
make their entry into parenthood a truly enjoyable experience.
Lisa has coordinated events for Liz Lange Maternity and is identified
as a valuable source of information in the book City Baby L.A.
In the spring of 2002, Lisa seized the opportunity
to introduce her clients to the world of protocol and
etiquette. She began apprenticing with Diane Diehl Company with
of offering Diane’s programs as a natural extension to the
concierge services. While raising two young children of
her own, Lisa began focusing her attention on the children’s
protocol and etiquette programs that teach social skills and the
of self-esteem, kindness and empathy.
Lisa is a native of Beverly Hills, California.
In 1989, she graduated from Sarah Lawrence College in New York
after attending her junior year abroad in Italy. She is married
to an entertainment attorney, and is the proud mother of two daughters,
Sydney and Dylan. Lisa is a member of the Los Angeles Society of
Lucia de Garcia
Director of International Corporate
Lucia De Garcia is the founder,
President & CEO of Élan International
of Newport Beach, California, since 1984. Élan assists both
foreign and domestic enterprises in Latin American
business practices, opening new markets, and
expanding market share throughout the hemisphere.
the Founder of the Multicultural Institute for
(MIL), a Trustee of the Jane Goodall Institute,
(JGI), and a board member and International
Relations Chair of the Latin Business Association
She has received praise from influential political,
community, and business leaders from several countries.
De Garcia has been a keynote presenter to leaders
of the State of The World Forum, chaired by Mikhail
Gorbachev, the Anthony Robbins Research Mastery
University, the Republican Governors Association
National Conference, and the World Congress of
Women Business Owners, among others.
Her recognition and awards include: Who's Who Among Hispanic
Americans, and Who's Who in the World; Society for the
Advancement of Management (SAM), Millennial 2000 Manager of the
Latin Business Association, (LBA) "Salute to Hispanic Business" in
Appreciation and Dedication to the Hispanic Business Community,
1998; Minorities In Business Magazine, Multi-Cultural Prism Award;
and the U.S. Hispanic Chamber of Commerce, International Business
Award. Hispanic Business Magazine ranked ?lan the Third Fastest
Growing Company in the U.S. for '94-'95, and U.S. Hispanic Business
Fortune 100 & Fortune 500 in 1996 to 2004.
De Garcia is a published author, she writes editorials,
and appears regularly on national and international television,
public radio, and documentaries for the BBC Network and Global
Vision Network LTD. from Europe. Born in Colombia, South America,
Lucia De Garcia is multi-lingual, multi-cultural, and enjoys reading,
traveling, and the fine arts.
She is writing a book with the working title "Building Bridges
of Understanding: A Personal Quest for Unity and Peace" and
is profiled in the 1996 Simon & Schuster's "Latino Success,
Insights from 100 of America's Most Powerful Latino Business Professionals."
M.A., AICI, CIP
Director of Fashion & Image Design
Diana Olson brings over twenty-five
years of experience in the image and fashion industry.
She is the founder of her own California image consulting
business, Diana’s Color Collage. Diana is a
member of a select group of image consultants that
were the first to train and develop programs in advanced
systems of custom color and style analysis. As a Certified
Image Professional (CIP), she holds a highly revered
advanced credential from the Association of Image
She received her Bachelor of Arts
degree from the University of Texas and Masters of
Arts at San Francisco State University. Diana studied
at The Fashion Academy and the Protocol School of
Washington, She received specialized instruction from
Marjabelle Young Stewart for children’s etiquette
programs and from Suzanne Caygill, creator of the
advanced Color Harmony Theory. Diana is a member of
Color Designers International.
Diana Olson has received numerous awards. For
many years she has been in Who’s Who in America, and President of Southern California’s
Association of Image Consultants International, 2002-2004. Currently
she is AICI Vice-President of Programs and Education. Diana is
the author The Secrets of Color and Style. In her book, she validates
personality, coloring, bone structure, and energy expression as
tools for presenting a positive and powerful visual and social
presence. Of particular merit has been her design of “Forever
Together” National Memorial Jewelry which brings special
comfort and solace for those experiencing the loss of
Diana Olson provides her expertise through the development and
coordination of all the programs relative to image, fashion, and
style for Diane Diehl Company. She continues to update the curriculum
based on changes within the exciting field of image and fashion.
She also brings her expertise to the workplace when advising executives
on how to dress appropriately, depending upon that international
client. Cultural awareness is paramount for any business success.
Diana currently is a private image consultant to many of the Fortune
500 top corporate executives and staff, assisting them in wardrobe
coordination. She trains many of their young managers in professional
image and executive and business protocols. Many of her students
are recent graduates from some of the most prestigious business
schools in the nation. These graduates benefit from instruction
on how to interact with the corporate client, especially in the
Diane Diehl Company
- Diane Diehl
Diane Diehl Company